Hours: Minimum of one regular morning (11.00am – 1.00pm) or afternoon (1.00pm – 3.00pm) shift per week | Location: RSPCA Chesterfield Animal Centre
Volunteer Customer Care Assistant
Our Customer Care Team plays a vital role in helping us provide a warm welcome and positive experience to our visitors and supporters.
Overview
As a Volunteer Customer Care Assistant you will be the first point of contact for a wide range of people, whether it be by phone or face to face. This includes dealing directly with public, RSPCA officers and any other visitors who may attend the Animal Centre.
Main duties and responsibilities
-
Welcome all types of visitor to the Animal Centre
-
Handle incoming telephone calls, answering enquiries and taking messages
-
Take deliveries of post, parcels and donations for the Animal Centre and Charity Shop
-
Assist with keeping the reception area tidy
-
Promote events and fundraising campaigns
-
Basic administrative tasks and use of office equipment
Requirements for the role
-
Previous experience in a public-facing/customer service role would be useful
-
Good communication and IT skills
-
A professional outlook and able to be a positive advocate for the RSPCA
-
A keen interest in animals and animal welfare
-
Ability to follow instructions and comply with RSPCA policies and procedures
-
Ability to maintain strict confidentiality
-
A friendly manner and be happy to work as part of a team
-
Participate in at least one fundraising event, collection or activity per year
